Terms & Conditions
1. ACCEPTANCE
Acceptance of our quotation or the placing of an order shall constitute acceptance of these terms and conditions in their entirety, unless specifically varied in writing by ICONIC design | web | print.
2. QUOTATIONS AND ESTIMATES
(a) Quotations are based on current costs of materials and services and unless otherwise agreed in writing, are subject to amendment to meet any rise in such costs between the date of quotation and the date of execution, except that such quotation shall be held firm for 30 days.
(b) When quotations are based on specifications, roughs, layouts, samples, dummies or printed, typewritten or other good copy provided by the client, any extra work or cost caused by any variation by the customer of their original instructions or specifications shall be additionally chargeable.
(c) Upon acceptance by the customer, ICONIC design | web | print's written quotation shall be deemed to have interpreted the customer's instructions correctly.
3. YOUR SUBMISSIONS
Order processing will begin when the following items are complete:
* Press-ready files are received
* Payment is processed
4. PROOFS
If requested by the customer, proofs of work will be submitted for the customer's approval prior to printing. No liability is accepted for any errors not corrected by the customer on proofs. All proofs are for content only. There is no colour guarantee that the final printed piece will match the colours on proofs exactly. A reasonable shift in colour is expected due to paper stocks, temperature and humidity and the printing process itself.
5. PRINT/DELIVERY SCHEDULE
The delivery schedule comes into effect once order has been processed and payment is received in full. Turnaround time does not include shipping. Be sure to factor this into your schedule.
6. OUTSIDE WORK
Where the performance of any contract with the customer requires ICONIC design | web | print to obtain goods or services from a third party, the contract between us and the customer shall incorporate, and shall be subject to, the conditions of supply of such goods and services and the customer shall bear the full cost of such goods or services.
8. SPECIAL PURCHASES
Dies, knives, engravings or other special materials purchased for the execution of the customer's order shall be chargeable, but remain the property of ICONIC design | web | print.
9. OVERS & UNDERS
ICONIC design | web | print makes every effort to deliver work in the precise quantity ordered, but the customer agrees to make no claim for damages in the event that the quantity delivered is within 10 percent of the quantity specified; credit shall be given for such shortfall and such excess shall not be chargeable.
Printing & Cutting
All postcards are "gang printed." ICONIC will reproduce colour from digital layouts as closely as possible, but cannot exactly match colour and density because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each colour reproduction is guaranteed to be within 85-90% to the press match proof we offer. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent. Any jobs that require emboss, foil stamping, Spot UV or die cutting can vary up to a 1/16 inch.
ALL files must have an 1/8" bleed all around. A $25 fee may be charged to create a bleed if it has not been incorporated in your files. This fee is solely at our discretion.
Critical type or images must be at least 1/4" from the edge of the card. ICONIC is not responsible for type, art or images that are cut off if these guidelines are not followed. Furthermore, it is strongly suggested that you do not use a thin border around your postcard. This may cause an uneven frame around your card. If you desire to have a border, it should be at least 1/4" thick.
10. CLAIMS
All claims in respect of work, or the quality or quantity thereof, shall be made in writing within 14 days of receipt by the customer. In the absence of such a claim, the work shall be deemed to have been received, checked and accepted as fully complying with the customer's specifications.
11. PAYMENT
Payment must be received before an order is processed.
Payments
We accept cash, money orders, certified/bank checks, Visa, Mastercard, Amex, and Paypal. Payment shall be whatever was set forth in the quotation or invoice unless otherwise provided in writing. The person placing the order will be personally responsible for any outstanding debt owing. An additional $25.00 fee will be charged for return cheques to original amount. As security for payment for any sum due or to become due under terms of any Agreement, printer shall have the right, if necessary, to retain possession of and shall have a lien on all customer property in printer's possession including work in process and finished work. The extension of credit or the acceptance of notes, trade acceptance or guarantee of payment shall not affect such security interest and lien.
12. REFUSAL OF SERVICE
We reserve the right to refuse any order at our own discretion (e.g., due to inappropriate or distasteful subject matter.)
13. FILE ERRORS
ICONIC design | web | print will contact the customer when errors are detected in their supplied files. The customer will be alerted to the issue and given the following choices:
* Resubmit a corrected file (this will be treated as a new order). A $15 processing fee will be charged.
* Request an estimate for ICONIC design | web | print to correct the files. This action will require additional payment before the order will proceed.
ICONIC design | web | print takes no liability on supplied files being prepared incorrectly. Although we will pre-flight the file and try to detect any errors… in the case that something was missed, especially with regards to spelling, ICONIC design | web | print will not re-print or discount the job.
14. CANCELLATIONS
Partial refunds are available on orders that have begun processing but have not gone to press. A refund will be given for the portion of work that has not yet been completed. A $15 processing fee will be charged in such cases. For orders already on the press, no refunds will be given. To cancel an order, call us at 1-(866)-790-1711. You will need to provide your invoice number at time of cancelling.
15. LIABILITY
ICONIC design | web | print shall not be liable for indirect or consequential loss, or for any loss to the customer arising from third party claims or delay of delivery.
16. FORCE MAJEURE
Contracts and deliveries may be suspended or delayed in the event of any strike, lockout, trade dispute, fire, tempest, breakdown, riot, theft, crime, civic disturbance, war, legislation, force majeure, the inability of the printer to procure essential materials due to any of the foregiong causes, or any other occurrence beyond our control preventing or retarding performance of the contract or delivery of work, and no responsibility shall attach to ICONIC design | web | print for any delay, default, loss or damage resulting from any of the above causes, and the customer undertakes not to bring any claim for damages against ICONIC design | web | print arising from any circumstance described herein.
17. GENERAL LIEN
In respect of all unpaid debts due from the customer, ICONIC design | web | print shall have a general lien on all goods and property in our possession and shall be entitled on the expiration of 14 days (or such other period as we may stipulate) notice to the customer, to dispose of such goods or property as we think fit and to apply the proceeds towards satisfaction of such debts. Such lien shall further extend to all goods produced or supplied by us wheresoever located, for which payment has not been received, and we shall be entitled to enter the customer's premises and repossess such work and dispose of it, applying the proceeds towards satisfaction of the debt, without that such repossession and or disposition shall annul or diminish in any degree the obligation of the customer with respect to remaining unpaid amounts, nor mitigate the rights and recourse of the printer under law for full recovery of said debts and costs of collection thereof.
18. WAIVER
Notwithstanding that ICONIC design | web | print may agree with respect to any specific transaction, either expressly or by implication, to waive one or more of these terms and conditions, such agreement shall in no way release the customer from the other terms, conditions, obligations or requirements set out herein.
19. STANDING MATERIAL
At ICONIC design | web | print's discretion, all plates, type, cutting forms and other printing materials used in the production may be broken up and/or destroyed immediately on completion of work unless we are specifically requested in writing to keep it standing. All such matter kept standing shall remain the property of ICONIC design | web | print. If matter is kept standing, pursuant to such a request an additional charge may be made for storage, maintenance and any other necessary attention.
20. CUSTOMER'S PROPERTY AND MATERIAL SUPPLIED BY CUSTOMER
* Customer's property and all property and material supplied to the printer by or on behalf of the customer (including goods in transit) are held at the customer's risk and ICONIC design | web | print accepts no liability whatsoever for loss of, or damage to, such property or material unless otherwise agreed in writing.
* Unless the customer establishes that ICONIC design | web | print has been negligent, the risk and cost of all spoilage of customer supplied materials shall be borne by the customer.
* Where the customer supplies materials, they shall supply an adequate quantity to provide for in-production run up and spoilage and ICONIC design | web | print shall assume that such materials are supplied in the necessary quantity.
* All work design and / or printed by ICONIC design | web | print will be used for ICONIC's self promotion as a Design Firm and Commercial Printer. We hold on to files and print samples to generate awareness and showcase our services to the public.
21. Taxes
Please note the following tax rates by province. The rate will be charged based on the location the product will be shipped to. For example: If you are located in Ontario and have indicated the products will be sent to BC, a 12% tax rate will be charged.
Alberta 5%
British Columbia 12%
Manitoba 5%
New Brunswick 13%
Newfoundland 13%
North West Territory 5%
Nova Scotia 15%
Nunavut 5%
Ontario 13%
PEI 5%
Quebec 5%
Saskatchewan 5%
Yukon 5%
USA orders are tax exempt. Materials printed in Canada ship duty free to the USA under the NAFTA agreement.
22. Shipping & Handling
Delays, damage or loss of packages during shipping are the sole responsibility of the carrier providing shipping services. ICONIC will not be held responsible for any delays, damage or loss of packages caused during shipping. ICONIC will not be liable for any claims of loss of business or damages due to shipping delays or damage. Each carrier has limited damage liabilities normally at a maximum claim of $100 per shipment.
23. Indemnification
The customer shall indemnify and hold harmless the printer from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all matter of claims, demands, actions and proceedings that may be instituted against the printer on grounds alleging that the said printing violates any copyrights or any proprietary right of any person, or that it contains any matter that is libelous or obscene or scandalous, or invades any person's right to privacy or other personal rights, except to the extent that the printer contributed to the matter. The customer agrees, at the customer's own expense, to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the printer, provided that the printer shall promptly notify the customer with respect thereto, and provided further that the printer shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.
