F.A.Q.

Once you submit an on-line order, our staff will be notified and we will contact you to confirm we have received the order.

If you are supplying your files, we will review them to approve their design quality and specification before we move forward. If they require editing to prepare for press, ICONIC design will quote you on the time it will take to set them up for press, or we will request a different set of files from you. A $15 processing fee will be charged every time the files need to be resubmitted for press.

If you are requesting that ICONIC design creates a custom design for your promotion, we will discuss your requirements, take a design deposit and begin the design process. The turnaround time for your design is custom to your requirements and will be discussed between you and your designer.

Once the final file has been approved we will invoice you the balance remaining for the entire project and will start the printing process. Most projects have a five- to seven-business-day turnaround time for print, but custom finishes (such as embossing, foils, metallic inks, spot colours, die cuts and spot varnishes) will increase production time. Other promotions such as trade show banners and promotional products (such as pens, golf balls and T-shirts) require additional production time. We will always notify you of the turnaround time expected at time of payment.

Our staff members work on a first-come first-serve basis and your order gets placed in sequence of time of order. We make it a priority to contact you as soon as possible after your submission and within one business day (Monday to Friday 9 a.m. to 5 p.m., excluding holidays).

All of our services are modular whether its design, artwork, print, websites or promotional materials for trade shows and or giveaways. All our services can be treated independently and we welcome print enquiries from customers and clients who have already sourced their own design and artwork requirements.

It is our goal to get your project turned around as quickly as possible for you. If you submit your own files, we will preflight them as soon as possible (within one business day) and we will send you a proof indicating that it is ready for press or that there are issues. If our graphic design team is designing your artwork for you, the turnaround time varies based on the project, and the degree of the request. Our staff will always be open with you on our expected turnaround times for proofs and we will work with you on making your deadline.

Partial refunds are available on orders that have begun processing, but have not gone to press. A refund will be given for the portion of work that has not yet been completed. A $15 processing fee will be charged. For orders already on the press, no refunds will be given.

To cancel your order, e-mail us at info@iconic.ca as soon as possible. Please make the subject line CANCEL ORDER.

You will have to make the changes to your file and then resubmit them. If our design team created the files for you, you will need to let us know as soon as possible by e-mailing your designer or info@iconic.ca.

In this case, you will be charged for an additional proof. If you have approved the order for print, and the order is already on press, no refunds will be given and you will need to create and pay for a new order.

ICONIC's No. 1 priority is our quality. We are firm believers that when the job is all complete, it is our QUALITY that will be remembered and noticed as time goes by. Our offset print quality is the best possible quality on the market using a line screen of 300 lip over the traditional 175 lip, giving your print a crisp and sharp image and the best possible finished product. Our 95 bright card stock, our extreme colour control, and our impressive line of press equipment all contribute to outstanding quality.

The print and publishing industry is one of the top five industries in Canada. There are tens of thousands of suppliers out there, some of them dedicated to trade work only. We have buying power with a range of suppliers and we target only the most professional of those for your particular project. Due to the large financial investment required in printing presses, print manufacturers will generally focus on one area of print which may not be economically viable for your project. In these instances most manufacturers that deal directly with customers will still quote the job but contract the work out to other manufacturers or brokers and simply add a handling fee; your job may end up going through a chain of resellers.

We have researched our pool of top TRADE PRINTERS and we know where to go for what project. We send your project directly to the manufacturer and specialist which handle your request. Because of our loyalty and repeat business with these suppliers, we are able to pass our savings on to you. Very similar to having an insurance broker, consider us your print broker.

PREPRESS

• Heidelberg Suprasetter 105 CTP
• Heidelberg Prinect Integration System
• Up to 400 LPI at 2,540 DPI
• CIP4/JDF Workflow
• Epson 9880 and 9800 proofing devices

PRESS

• Heidelberg XL 105-6+LX (29.5 x 41) -- 18,000 sheets per hour!
• Heidelberg Extreme Colour Control (checks every sheet for colour and register adjusting automatically)
• Heidelberg Prinect Pressroom Manager
• Stock ranging from onion skin to 40 pt

POSTPRESS

• Polar 137XT cutting system
• Heidelberg Stahl TH82 folder
• Heidelberg Stahl ST100-6 stitcher (capacity up to 96 pages plus cover)
• 2x Heidelberg Letter Presses (die cut, emboss, foil stamp)
• 30" 200 ft p/m laminator
  

Offset printing is a technique where the inked image is transferred (or "offset") from a plate to a rubber blanket, and then to the printing surface. When used in combination with the lithographic process (which is based on the repulsion of oil and water), the offset technique employs a flat (planographic) image carrier on which the image to be printed obtains ink from ink rollers, while the non-printing area attracts a film of water, keeping the non-printing area ink-free.

• Consistent high-quality images. Offset printing produces sharper and cleaner images and type than digital printing.
• The print quality is generally better than in digital printing.
• Works on a wide range of printing surfaces, including paper, wood, cloth, metal, leather, rough paper and plastic.
• Cheaper for high-volume printing. The overall price per printed piece drops.
• Wide colour gamut. Offset printing can accurately reproduce colours from the Pantone Matching System, while digital methods only simulate Pantone colour using four-colour printing.

Digital printing is a method of printing in which the data and images are printed directly from the computer onto paper.

• Cheaper low volume printing. While the unit cost of each piece may be higher than with offset printing, when set-up costs are included digital printing provides lower per unit costs for small print runs.
• Faster turnaround time.
• Variable data printing.
• Better for the environment. Digital printing uses dry ink or toner, which doesn't emit any VOCs in printing. Also, this printing method produces much less paper waste then offset, because the set-up time is shorter.
• More accurate proofing.

The quality difference can vary from almost negligible to significant. Most photographs and text will reproduce well on our high-end digital press. However, if a job has large solid areas of colour, offset printing will achieve much better print quality. Although we print on the best digital presses available on the market, we cannot guarantee offset-quality printing on all short run jobs.

Colour matching is the hardest challenge in the printing industry and we have taken every possible step we can take to ensure colour consistency. There are many factors that are out of our hands though that are the way of the industry and not a reflection of ICONIC. For example … A website uses an RGB (red, green, blue) colour mode while four-colour process jobs use a CMYK (cyan, magenta, yellow, black) colour mode. Most one- to two-colour projects for promotional materials or letterhead and envelopes use a PMS (Pantone Matching System) colour mode. These three different colour modes all create different colours and it is impossible to have them all match perfectly. Also … the material that you are applying the print to (screen, paper, cloth, etc.) will all play a major role on how that colour will reproduce to the eye. And finally, even if you print on the same material, with the same inks, using the exact same files you have external variances such is room temperature, humidity and human eyes playing a factor in your colour reproduction. Having said all this … ICONIC is an expert in colour and we know and understand colour and the challenges that lie ahead for each application. We know some colours are easier to keep consistent than others and we also know what colours to AVOID at all costs. This is one of the many reasons why it is always in your best interest to have us create the art file for you, as that is the ONLY way we can control colour as much as humanly possible. Please contact us if you have further questions on colour matching as it seems to be this industry's biggest concern with customers.

If you commission a print project through ICONIC we offer a full guarantee on quality of print. If you are unhappy with the final printed product we will offer to collect the item and reprint it free of charge. We are experts in these fields, things rarely go wrong, but if they do we will put them right quickly and efficiently. If, however, you decide to source your own design and file set-up then ICONIC is not liable for any problems due to artwork and we offer no guarantee. ICONIC will preflight your files and give you a second set of eyes prior to sending to press … but we do not take responsibility over supplied files if we were not the ones to create them. If the issue lies with the printing quality, we will reprint quickly and free of charge. Although we do not see many errors on the print side, it is always best to give yourself enough time to print everything twice before your deadline arrives… in the rare case that there is an issue.

Yes, we can send you samples of our printed work through our on-line form found at the bottom of each page of our website. Or, you can visit www.ICONIC.ca to view our design portfolio as well.

We accept all industry standard artwork files on both Apple Macintosh and Microsoft Windows PC platforms, including Adobe PDF (HIRES), Adobe Indesign, Adobe Illustrator, QuarkXpress. Files can be supplied via FTP, e-mail, CD, DVD or memory stick.

We will require you to take your files and save them as high-resolution PDF files. You will need to have Acrobat Professionals Ver. 8 or higher to do so. In case you have one already installed that automatically appears in your printers list, open your publisher file, drag your mouse to "File Menu" then click "Print." A Print dialogue box will prompt and will let you choose a "Printer name". Look for the "Adobe PDF" printer. Now click on "Properties," on the "Default Settings" choose "High Quality Print" then click "OK." Now you're ready to have a PDF copy, left click on "Save" button and done.

Yes. Every job that is ordered through ICONIC design | web | print is part of our proofing system and no project is complete without approval from you. We will also confirm and require approval on the design, print costs and shipping costs. No job is considered complete without full payment being received. Upon payment, we will begin the printing process.

ICONIC's No. 1 goal is to see your files print perfectly. We will look over them with our expertise and notify you of any issues that may arise. From that point on, it would be your choice to continue with the warnings, or to change the files and resend them. (A $15 processing fee is charged for every additional set of files sent in). We do not have any liability over supplied files that come back with a print issue caused by the art. Although we will try to find any issues… we do not guarantee that we will find them since we did not create the art. Any file that we create is backed up and guaranteed 100%. ICONIC design will also offer to recreate or fix the files for you and will quote you an art fee for doing that as well.

Spelling mistakes are VERY common with supplied text and it is NOT our responsibility to catch the spelling mistakes, especially with names, street names and numbers. Spell check does not catch everything and any content issues should be caught at time of approval. If you have approved the order for print, and the order is already paid for and on press, no refunds will be given and you will need to create and pay for a new order.

We take a 50% deposit on all design projects prior to beginning the design process. Upon your approval of the design we invoice the remainder art fee (along with any additional fees that may have incurred during the design process for multiple proofs, imagery, fonts, etc.) along with the print fee in full. Approval of all costs and design work must be given and payment in full must be received prior to printing.

We accept cash, cheque, PayPal, e-mail money transfer, Visa, MasterCard or American Express. Please note: Payment is not considered made until a cheque has been cleared. If you require your print quickly, we recommend electronic payment.
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We take our client's happiness very seriously and we do not want anyone to be left unhappy with our services. If there has been an error with the print quality we will take the product back from you and reprint the project quickly and free of charge. If there is an error with the content or the colour on the project we cannot offer a refund or repeat print. A new order must be created by you. All content will be approved from you during our proofing process and we cannot take liability. Errors that we have seen in the past 15 years, but are NOT COMMON by the printer are: off-centred print, the back is printed upside down, the edges are cut rough with a dull blade, or the shipper has damaged the product. These are examples of possible outcomes that ICONIC will refund 100%. Proof of complaint must be sent with photos through e-mail within five days of receiving the item(s).

Every item has a different turnaround time so there is no set time frame that we can offer you. We will, however, give you an ETA once your project is approved and paid in full. From that point on, we can arrange printing times and courier times. We cannot promise a date until your approval and payment has been received.

Our preferred shipping partner is UPS. Due to our shipping volume we are passing on the shipping discounts we enjoy.

Please contact us to let you know when the parcel has been shipped. In most cases, you will receive the product through next-day service through UPS.

Please contact us if your order has been received containing either faulty or damage items. We promise to replace these items immediately, though do kindly ask that you return the faulty goods to us at your earliest convenience at our expense. We will give you these return details when you contact us.

This will most likely be due to some items in your order having different shipping time frames and thus shipped separately. If this is the case, please allow the allocated time for your missing items to arrive.

Yes, we send to anywhere in Canada and the United States. Though please bear in mind that we require someone to sign for the parcel/s and therefore cannot send to P.O. boxes.

Yes, you can pick up your order from our office in Barrie, Ontario. These details will need to be arranged at time of approval and we will contact you the day your promotions are ready for pick up. We will notify you through e-mail and will send you a map to our office if you need one.

If someone is not available to sign for your parcel, a collection notice will be left either in the mailbox or on the doorstep. The addressee will then need to take this notice to the mentioned UPS Post Office for collection. Identification will be required in order to collect your parcel. If you do not collect your parcel in the noted time, a second collection notice will be left at the address. If the parcel is still not collected by the addressee then UPS will return the parcel to us -- possibly resulting in additional shipping charges should you want your parcel resent.

No, we require someone to sign for the parcel/s and therefore cannot send to P.O. boxes.

If you have incorrectly supplied your shipping address you must contact us as soon as possible after making your order so that we can edit your address before shipping. We cannot accept responsibility for any orders shipped to an address supplied incorrectly.